Which role in a restaurant oversees the waitstaff and handles reservations?

• A. Sommelier
• B. Maître d'
• C. Chef de Cuisine
• D. Saucier

Answer: (B)

The main concept being tested is front-of-house leadership and guest service coordination. The role that oversees the waitstaff and handles reservations is the Maître d'hôtel, or Maître d'. This person acts as the front-of-house supervisor, greeting guests, assigning tables, and coordinating seating and service with the waitstaff to keep things running smoothly. They also manage reservations and communications between guests and the dining room team, ensuring a seamless and attentive dining experience.

In contrast, a sommelier specializes in wine service and pairings, a chef de cuisine runs the kitchen, and a saucier works on sauces in the kitchen. The Maître d' sits at the intersection of guest relations and service management, keeping the dining room organized and responsive to guests' needs.